Privacy Policy

Last updated: December 5, 2025

This privacy notice for Triple Cats Safaris ("Company," "we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Visit our website at triplecatssafaris.com, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@triplecatssafaris.com.

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Triple Cats Safaris and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

Table of Contents

1. What Information Do We Collect?

Personal Information You Disclose to Us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our safari services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You:

  • Full names
  • Phone numbers
  • Email addresses
  • Postal addresses
  • Travel dates and preferences
  • Passport information (when required for booking)
  • Dietary requirements and special needs

Payment Data: We may collect data necessary to process your payment if you make bookings, such as your payment instrument number and security code. All payment data is processed securely through our payment partners. Payment processing is handled in accordance with industry standards and regulations.

Information Automatically Collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.

The information we collect includes:

  • Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access our Services.
  • Device Data: Information about your computer, phone, tablet, or other device you use to access the Services.
  • Location Data: Information about your device's location, which can be either precise or imprecise.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for various reasons, including:

  • To deliver safari services: We process your information to provide you with the safari experiences and travel services you request.
  • To respond to inquiries: We process your information to respond to your questions and provide customer support.
  • To send administrative information: We may send you details about our services, changes to our terms and policies, and other important information.
  • To fulfill and manage your bookings: We process your information to manage your safari bookings, payments, and travel arrangements.
  • To send marketing communications: We may send you information about special offers, new safari packages, and promotional content if you have opted in to receive such communications.
  • To protect our Services: We process information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To comply with legal obligations: We may process your information to comply with applicable laws, regulations, and legal processes.

3. What Legal Bases Do We Rely On to Process Your Personal Information?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.

Consent: We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.

Performance of a Contract: We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our safari services.

Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests, such as improving our services, preventing fraud, and conducting marketing activities.

Legal Obligations: We may process your information where necessary for compliance with our legal obligations, such as cooperating with law enforcement or regulatory agencies.

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

  • Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, email service providers, and booking management systems.
  • Safari Partners: We may share relevant information with lodges, camps, tour operators, and other safari partners necessary to fulfill your booking.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.
  • Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. These technologies help us understand how you use our Services, remember your preferences, and improve your experience. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). For example, we retain booking information for tax and accounting purposes. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

7. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Restricted access to personal information on a need-to-know basis
  • Staff training on data protection and security practices

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.

8. What Are Your Privacy Rights?

In Short: In some regions, you have rights that allow you greater access to and control over your personal information.

You may have the following rights:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request correction of any inaccurate or incomplete personal information.
  • Right to Erasure: Request deletion of your personal information, subject to certain exceptions.
  • Right to Restrict Processing: Request that we limit the processing of your personal information.
  • Right to Data Portability: Request a copy of your personal information in a structured, commonly used format.
  • Right to Object: Object to our processing of your personal information in certain circumstances.
  • Right to Withdraw Consent: If we are processing your information based on your consent, you have the right to withdraw that consent at any time.

Opting out of marketing communications: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the emails we send, or by contacting us directly. You will then be removed from the marketing lists, but we may still send you service-related messages necessary for your bookings.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

10. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this privacy notice. The updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at:

Triple Cats Safaris

Email: info@triplecatssafaris.com

Main Office: +254 740 932 662

WhatsApp: +254 743 748 503

Nairobi, Kenya

12. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it.

To request to review, update, or delete your personal information, please contact us using the details provided in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Our Commitment to Your Privacy

At Triple Cats Safaris, we are committed to protecting your privacy and ensuring the security of your personal information. We understand that trust is essential when planning your African adventure, and we work diligently to maintain that trust through transparent data practices and robust security measures. If you have any concerns about how we handle your information, please don't hesitate to reach out to us.

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